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Privacy policy

We respect your privacy. Schenkelaars Dentists strives to protect your privacy as well as possible and will treat the information you provide to us confidentially. When processing personal data, we comply with the applicable privacy laws and regulations. In this privacy and cookie statement, we inform you about how we handle your data.

Categories of personal data

By using the website and the services available on it, you leave certain data with us. This also happens at our practice in the context of carrying out the treatment agreement. This may include personal data. We only store and use personal data that you provide to us directly or that is clearly provided to us for processing.

Depending on the service you use, we may collect the following data:

  • Name and address details
  • Gender
  • Email address
  • Phone number
  • Questions, explanations or registrations you send via our website
  • Data concerning your health
  • The name of your health insurer
  • The names of your other healthcare providers
  • The time of your appointment
  • Payment details
  • IP address

Legal basis for data processing

We may only lawfully process your personal data on a legal basis. We process your personal data because this is necessary to carry out the agreement between you and us, as set out in Article 6(1)(b) of the General Data Protection Regulation (GDPR). We may also process your personal data for another legitimate interest, such as informing our patients about news or changes to our services. This basis is set out in Article 6(1)(f) of the GDPR.

Purposes of data processing

The personal data we collect is used for the following purposes:

  • To answer questions you send via our website.
  • To process the registration you send via our website.
  • Keeping your medical record
  • Scheduling an appointment
  • Carrying out a treatment
  • Keeping track of preferences you have indicated
  • Improving our services
  • Providing other services you have requested

Sharing your personal data with third parties

In principle, we only share your personal data with third parties if you have given your consent. Data is shared without your consent if this is necessary to carry out the agreement between you and us, or if a legal obligation requires us to do so.

Retention periods

We will not keep your data longer than necessary for the purposes described in this privacy and cookie statement, unless this is required by a legal obligation. For your medical and payment data, we apply the statutory retention period of 15 years under the Dutch Medical Treatment Contracts Act (WGBO). In addition to the WGBO, we also take into account retention periods arising from other legislation where necessary.

Security measures

To protect your data as well as possible, we have taken appropriate security measures. We take security measures to limit misuse of and unauthorised access to personal data. We keep statistics on our website, but this is always done fully anonymised.

Links to third-party websites (via hyperlinks)

To serve you, our websites contain links to third-party websites. Please note that when you visit these websites, the terms of the privacy statements of these third parties apply. We recommend that you read the privacy statements of these websites before using them.

The use of cookies

Our practice website uses cookies to function. Cookies are small information files that can be automatically stored on or read from the visitor's device (such as a PC, tablet or smartphone) when visiting a website. This happens via the web browser on the device. There are different types of cookies. We use the following types of cookies:

Analytical cookies: to analyse how visitors use our website and make improvements based on this;

Our website places cookies from the American company Google as part of its Analytics service. We use this service to track and receive reports on how visitors use the website. We do not use this service for logged-in users. We have not allowed Google to use the Analytics information obtained for other Google services, and we have IP addresses anonymised. The information collected by Google is transferred to and stored on servers in the United States. We have concluded a data processing agreement with Google. The information Google collects is anonymised as much as possible. We have no influence on the use of the data by Google and/or third parties. Google may provide this information to third parties if it is legally required to do so, or insofar as third parties process the information on behalf of Google. Google adheres to the privacy principles of, and is affiliated with, the Privacy Shield of the US Department of Commerce and the European Commission. For more information about this data processing, please read Google's privacy statement.

You can adjust the cookie settings in your browser if you wish. You can also delete cookies manually. See your browser's manual for instructions.

Your rights

If you have provided personal data to us, you have various rights you can exercise. You have the right to access, rectify and erase your data. You can also ask us to transfer your data to you or another party, or to restrict the processing of your data. You are also free to object to the processing of your data. In addition, you can withdraw your consent for data processing at any time. You can submit your request by sending an email to info@schenkelaars-tandartsen.nl or by calling us on 040 2044572. We aim to respond to your request within 14 working days.

Filing a complaint with the Dutch Data Protection Authority

If, contrary to our expectations, you are not satisfied with how we handle your data, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can find their contact details here: https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/privacyrechten/klacht-over-gebruik-persoonsgegevens

Changes to this privacy and cookie statement

We reserve the right to change this privacy and cookie statement. Changes will be announced on our practice website. We therefore recommend that you consult this statement regularly, so that you are aware of any changes.

Our contact details

Do you have any questions or comments after reading this privacy and cookie statement? Please contact us using the contact details below:
Schenkelaars Dentists
Provincialeweg 24
5563 AH  Westerhoven
Phone number 040 2044572